Support for Bosch Semantic Stack
Whether you are exploring our software stack, developing a prototype, or running a solution based on Bosch Semantic Stack – we are there for you whenever you need support!
Send an email to support.semantic-stack@bosch.com and our support team will be happy to help out.
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Click the following link to find a prepared email with placeholders for all required content support.semantic-stack@bosch.com |
Hello Bosch Semantic Stack team,
I need support for Bosch Semantic Stack.
Tenant ID: insert your tenant ID here
Problem: describe what you need help with
Settings for your Bosch Semantic Stack tenant
Various settings for your tenant are displayed in the user interface.
Example: Digital Twin Registry details
https://registry.bosch-semantic-stack.com/?tenant=<your-tenant-id>
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Signed in with: the user currently authenticated
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Tenant name: the name of your tenant
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Tenant ID: xxx - this can be copied into the support email
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User name: full user name of the user currently authenticated
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About
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Application: Digital Twin Registry
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Version: the version currently deployed on the cloud infrastructure
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All links to API documentation
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Sign out
Example: Aspect Model Catalog details
https://catalog.bosch-semantic-stack.com/?tenant=<your-tenant-id>
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Signed in with: the user currently authenticated
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Tenant name: the name of your tenant
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Tenant ID: xxx - this can be copied into the support email
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User name: full user name of the user currently authenticated
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About
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Application: Digital Twin Registry
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Version: the version currently deployed on the cloud infrastructure
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All links to API documentation
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Whitelisted namespaces: List of namespaces which are reserved for your tenant
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Sign out
Email template for reporting a bug or unexpected behaviour
In case of complaints about the service, we want to analyze the problem as fast as possible. The best way for our support team to find out what might have caused the problem is to try to reproduce it.
You can contribute by reporting the problem following the pattern below.
Hello Bosch Semantic Stack team,
I need support for an issue with Bosch Semantic Stack.
Tenant ID: insert your tenant ID here
Problem: describe what you need help with
Steps to reproduce the problem: insert the steps you have done
Expected result: what should have happened
Unexpected result: what happened instead
Known environment information: what version of the service is affected, your browser version, etc.
Date and time: if relevant
Screenshots: if relevant: name of the attached screenshots, else delete this line
Input files: if relevant: name of the attached input files, else delete this line
Output files: if relevant: name of the attached output files, else delete this line
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Click the following link for a prepared email with the body described above: support.semantic-stack@bosch.com |
